Salon Policies

Rescheduling, Cancellations, and No-Shows

Your appointments are very important to our Salon team professionals.   We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate other clients.  

 

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  Cancellations or “No-Shows” will result in being required to prepay for services when another appointment is made.  If you are required to prepay for an appointment and cancel or otherwise do not show up for the appointments, you will be charged a cancellation fee equal to 100% of the scheduled services that were prepaid.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and given the additional protocols we have implemented to ensure a safe and healthy environment, other clients miss or are delayed in the opportunity to receive services.  

The cancellation policy allows us the time to inform other clients of availability, as well as keeping our team members scheduled filled, thus better serving everyone. Sparkles & Spikes policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. 
 

Late Arrivals

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.

 

For this reason, we have set a few general ground rules for such situations.

  • Clients will generally be allowed a 5-minute grace period

  • If we do not hear from you, after the grace period, this will result in your appointment being cancelled subject to our cancellation policies. We can reschedule your appointment for another time.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  Again, please remember that your appointments are reserved for you.  Given the new protocols in place, these policies allow us the opportunity to provide the best and most efficient service possible while maintaining a safe and environment.  

 

Return Policy

Effective June 01, 2020 sales of all Gift-Cards, e-gift certificates, cosmetics, jewelry, hair care products, toys and all other items are final. Items purchased cannot be returned for exchange, credit or refunds - No Exceptions!

Thank you for viewing and supporting our policies criteria. We very much appreciate your business and compliance with our policies.  See you soon!

 

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PHONE

805-379-5379

By Appointment Only - Until Further Notice

ADDRESS

215 N. Moorpark Road, Unit D
Thousand Oaks, California 91360

Across from DojoBoom

HOURS

Tuesday - Saturday   |  9:30am - 5:00pm

Closed Sundays, Mondays and Major Holidays

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©2020 SPLAT LAB MARKETING & DESIGN   •   LOS ANGELES, CALIFORNIA