SPARKLES & SPIKES
SALON POLICIES
Appointments & Booking
• Appointments can be booked online, by phone, or in person.
• All bookings must be confirmed by the salon via text or call.
Cancellations & Rescheduling
• Please notify us at least 24 hours in advance for cancellations or rescheduling.
• For no-shows or late cancellations, clients are required to pay 50% of the service fee.
Late Arrivals
• We allow a 10-minute grace period for late arrivals.
• After 10 minutes, your appointment may be canceled, and we will proceed with the next client.
Children’s Services
• If a child is unable to cooperate, cries excessively, or cannot complete the haircut, a 50% service fee will still apply, as the stylist’s time has been reserved.
• A parent or guardian must be present during all children’s services.
Payments
• We accept cash, credit/debit cards, and other approved electronic payment methods.
• Please note: Service fees are non-refundable once completed.
Health & Safety
• Our salon follows strict sanitation protocols and uses sterilized tools and disinfected equipment for every client.
• Please inform us of any allergies or medical conditions before your service begins.
• For health and safety reasons, services may be refused if a client shows signs of contagious conditions (such as fever or lice).
Respect & Conduct
• We value mutual respect between clients and staff.
• The salon reserves the right to refuse or discontinue service if a client displays inappropriate behavior.
Photo & Media
• We may occasionally take photos or videos of services and hairstyles at the salon.
• These images will only be shared on our official platforms (website, Instagram, and social media) with the client’s or parent’s consent (for children).
• Clients have the right to decline, and we will fully respect their privacy.
• Personal photography or video recording inside the salon must be done with permission and without disturbing other clients.
Service Guarantee
• We strive to ensure client satisfaction.
• If you are not satisfied, you may return within 3 days for minor adjustments at no additional cost.
• Refunds are not available.
Pets
• For hygiene and safety reasons, pets are not permitted inside the salon.
Personal Belongings
• The salon is not responsible for lost or damaged personal belongings.
Retail Products
• Products can only be returned or exchanged if unopened and within 7 days of purchase.
By booking with us, you agree to these policies. They are in place to ensure fairness and a positive experience for all of our valued clients.